Raising the Tech Bar at Your Library

Improving Services to Meet User Needs

Nick D. Taylor

• Publisher: Libraries Unlimited
• Year: 2017
• eBook ISBN: 9798216135630
• Edition: 1
• Topic: Languages & Linguistics
• Subtopic: Library & Information Science
• Index: Languages & Linguistics

This book explains how librarians can capitalize on the growing interest and need of patrons for help with technology by expanding their library's tech services to build community engagement and support. Keeping up with technology is more critical and difficult than ever. This challenge exists not only for library staff but for their patrons as well. Today's librarians are often barraged with increasingly complex questions from their patrons about technology—from loading eBooks onto their readers to helping resurrect dead laptops. Why not capitalize on this opportunity and transform your library into a first-stop, go-to resource for your community's tech needs? Raising the Tech Bar at Your Library: Improving Services to Meet User Needs demonstrates a variety of ways to expand library services to better serve your community, including how to establish tech bars and tech centers, provide tech training and one-on-one tech help, host drop-in demos, and create a coding "dojo." The book covers after-school programs, makerspaces, and embedded librarianship as well. The authors draw on their personal experience to offer a practical blueprint for launching your tech initiative, starting with the preliminary steps of evaluating community needs and getting administrative and public buy-in to obtaining funding, training non-tech staff, setting up and launching your program, and evaluating the services you've established. The book ends with a look to the future that supplies provocative and exciting ideas of how libraries with innovative, tech-focused leadership can push the edge even further. This book serves a wide audience—all public librarians as well as library administrators, those who work in IT departments as well as adult or youth services, and reference librarians who are interested in expanding into this important and exciting area.

Table of contents

• Cover
• Half Title
• Title Page
• Copyright
• Dedication
• Contents
• Chapter 1: Why Raise the Bar?
• Chapter 2: Gauging Your Community’s Needs
• Chapter 3: Technology-Specialized Staff
• Chapter 4: Space Design and Marketing
• Chapter 5: Teaching Technology
• Chapter 6: Evaluating Tech Services
• Chapter 7: The Future of Technology Services in Libraries
• Appendix A: Putnam County Public Library Technology Plan
• Appendix B: Arapahoe Libraries Question Complexity Over Time Data
• Appendix C: Denver Public Library Project Card
• Appendix D: Arapahoe Libraries Tech Interaction Data Collection Form
• Appendix E: Arapahoe Libraries Tech Data Readout
• References
• Index
• About the Author