This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.
Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.
The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.
eBook - PDF
Metrics 2.0
Creating Scorecards for High-Performance Work Teams and Organizations
- 364 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Table of contents
- Cover
- Contents
- Preface
- Acknowledgments
- Part One: Intellectual Foundation
- Part Two: Creating Metrics
- Part Three: Surveys and Scale Construction
- Part Four: Scrutiny of Metrics
- Part Five: Using Metrics
- Part Six: Reference
- Index
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Yes, you can access Metrics 2.0 by Ruth A. Huwe in PDF and/or ePUB format, as well as other popular books in Business & Business Mathematics. We have over 1.5 million books available in our catalogue for you to explore.