eBook - ePub
“Nobody Else Has Complained,” Or Are You Just Not Listening?
25 Ways To Be Better In Business
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
“Nobody Else Has Complained,” Or Are You Just Not Listening?
25 Ways To Be Better In Business
About this book
Chris Heitzman’s innovative book looks beyond the first principles of business and considers ways you may not have thought of to build on the basics to elevate your performance from merely good to the next level. It will be an essential guide for start-ups, seasoned business leaders, and employees looking to be better at business.
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Yes, you can access “Nobody Else Has Complained,” Or Are You Just Not Listening? by Chris Heitzman in PDF and/or ePUB format, as well as other popular books in Business & Business Education. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Title Page
- Copyright
- Contents
- Foreword
- 1. Introduction: Nobody else has complained
- 2. Be an astronomer rather than a mathematician
- 3. Unconventional is good
- 4. ‘The how’ is what leads to successful outcomes
- 5. Defensiveness is destructive
- 6. Pedestrian pace
- 7. Death by process
- 8. One size fits all
- 9. A lack of self-awareness
- 10. Continuous improvement
- 11. That’s the way we’ve always done it: resistance to change
- 12. A culture of talent and merit
- 13. Short-termism
- 14. Failure
- 15. Hunger and entrepreneurialism
- 16. Beware the reassurance of the yes man…and groupthink
- 17. A business run by the accountants
- 18. Micromanagement
- 19. Emotional intelligence
- 20. Responsiveness
- 21. Talking to the right people
- 22. Relationships not transactions
- 23. The over-monitoring and measurement trap
- 24. Communicate your value
- 25. Action! ‘Think forward’ to avoid inertia
- 26. Customer care and dealing with complaints
- Afterword