- 688 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Communicating in the 21st Century
About this book
Communicating in the 21st Century (C21), 4th edition, is the most comprehensive, flexible and affordable resource package ever developed in the field of communication in Australia. Significantly, it is an original work, not an adaptation of a US or UK text. The author, Baden Eunson, draws on decades of experience in education and industry, building on the success of the previous editions of this text to deliver a total learning package, featuring much new content unavailable elsewhere.
Well-developed interpersonal and communication skills are increasingly in demand by employers in all industries. In today's competitive career market, C21 is the perfect tool for students, lecturers and professionals at graduate, postgraduate and professional certificate levels.
Course managers can give graduates the differentiating edge in the job market by showing that their graduates have much more to offer than just calibre of academic results in their major studies — by studying the content of C21 in professional communication subjects/units/modules, and being given course credit for their studies. Employers are crying out for the content this resource provides.
This fourth edition contains comprehensive, up-to-date and highly referenced coverage of communication theory continuing to be balanced with extensive practical skill activities. The resource is written in a user-friendly, accessible style and is enhanced by informative illustrations. Each chapter is a tightly structured learning unit based on specific objectives, and includes self-assessment tasks, ethical dilemma case studies, review questions and applied exercises. This is a resource to keep for professional and personal development.
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Information
Table of contents
- Cover
- Half title
- Title page
- Copyright page
- Dedication page
- Preface
- How to use this book
- Acknowledgements
- 1 Communication today
- 2 Document design and graphic communication
- 3 Doing and using research
- 4 Letter writing
- 5 Reports and proposals
- 6 Online writing
- 7 Academic writing: the essay
- 8 Nonverbal communication
- 9 Interpersonal skills 1: emotional intelligence, self-talk and assertiveness and the cooperative principle
- 10 Interpersonal skills 2: listening, questioning and feedback, the Johari window and impression management
- 11 Oral communication
- 12 Argument: logic, persuasion and influence
- 13 Negotiation skills
- 14 Conflict management
- 15 Intercultural communication
- 16 Organisational communication
- 17 Public communication
- 18 Team communication E-CHAPTER
- 19 Communicating in meetings E-CHAPTER
- 20 Employment communication E-CHAPTER
- 21 Social media E-CHAPTER
- Glossary
- Index