Talking on Eggshells
eBook - ePub

Talking on Eggshells

Soft Skills for Hard Conversations

Sam Horn

  1. 360 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Talking on Eggshells

Soft Skills for Hard Conversations

Sam Horn

Book details
Table of contents
Citations

About This Book

Silver winner of the 2023 Foreword INDIES award for business & economics by Foreword Reviews Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again. Sam Horn's relatable, real-life stories and energizing, instantly usable insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, partners, children, even that date who just ghosted you. You'll love this go-to guide for clearly communicating what you want and need to get the results you desire and deserve.

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Information

Publisher
New World Library
Year
2023
ISBN
9781608688500
Topic
Développement personnel
Subtopic
Communication et prise de parole en public

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Contents
  6. Introduction
  7. Part I: Get Comfortable with Conflict
  8. Chapter 1: Why Do We Talk on Eggshells?
  9. Chapter 2: Develop Interpersonal Situational Awareness
  10. Chapter 3: Set an Example of Proactive Grace
  11. Chapter 4: P.L.A.N. for Challenging Conversations
  12. Part II: Keep Your Cool in the Heat of the Moment: What Can I Say and Do If People Are …
  13. Chapter 5: Rude?
  14. Chapter 6: Arguing and Disagreeing?
  15. Chapter 7: Blaming and Shaming?
  16. Chapter 8: Making Mistakes?
  17. Chapter 9: Teasing or Taunting?
  18. Chapter 10: Making False Accusations?
  19. Chapter 11: Sad or Unhappy?
  20. Chapter 12: Complaining?
  21. Chapter 13: Not Cooperating?
  22. Chapter 14: Making Excuses?
  23. Chapter 15: Not Listening?
  24. Chapter 16: Talking Nonstop?
  25. Chapter 17: Pressuring Me?
  26. Chapter 18: Carrying a Grudge?
  27. Chapter 19: Ignoring Rules or Boundaries?
  28. Part III: Manage Your Expectations, Emotions, and Mindset: What Can I Say and Do If I …
  29. Chapter 20: Feel Unseen, Unheard, or Unappreciated?
  30. Chapter 21: Feel Afraid to Speak Up?
  31. Chapter 22: Feel Nervous about Upcoming Opportunities?
  32. Chapter 23: Feel Angry?
  33. Part IV: What to Do If Someone Doesn’t Care What’s Fair: What Can I Say and Do If …
  34. Chapter 24: Someone Is Being Manipulative?
  35. Chapter 25: Someone Is Being a Bully?
  36. Chapter 26: Someone Is Making My Life Miserable?
  37. Chapter 27: Someone Won’t Change?
  38. Chapter 28: I’m Wondering If It’s Worth Being Kind?
  39. Summary and Action Plan: What’s Next?
  40. Show the Shift Summary of Talking on Eggshells
  41. Acknowledgments
  42. Notes
  43. About the Author