How Mediation Works
eBook - PDF

How Mediation Works

Resolving Conflict Through Talk

  1. English
  2. PDF
  3. Available on iOS & Android
eBook - PDF

How Mediation Works

Resolving Conflict Through Talk

About this book

Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants. This book is no. 34 in the Studies in Interactional Sociolinguistics series. In some copies, it has mistakenly been printed as no. 33.

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Yes, you can access How Mediation Works by Angela Cora Garcia in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Linguistics. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Half-title
  3. Series information
  4. Title page
  5. Copyright information
  6. Dedication
  7. Contents
  8. Acknowledgments
  9. 1 Introduction: Approaches to Mediation
  10. 2 The Interactional Organization of Mediation
  11. 3 Minimizing and Managing Argumentative Talk in Mediation
  12. 4 Disputants' Opening Statements and Persuasive Arguments in Mediation
  13. 5 Mediator Representation of Disputants' Positions
  14. 6 Soliciting Proposals for Resolution of the Dispute
  15. 7 Producing Ideas for Resolution of the Dispute
  16. 8 Mediator Teamwork
  17. 9 Autonomy, Empowerment, and Neutrality in Divorce and Small Claims Mediation
  18. Appendix: Transcription Symbols
  19. References
  20. Index