Installing and Managing Workable Knowledge Management Systems

Albert Rubenstein, Eliezer Geisler

• Publisher: Praeger
• Year: 2003
• Print ISBN: 9781567205688
• eBook ISBN: 9780313053702
• Edition: 1
• Topic: Business
• Subtopic: Management
• Index: Business

Every organization should have some method of capturing, storing, transforming, retrieving, and using knowledge and lessons learned. This book has been written to help managers throughout the organization to design and develop knowledge management systems that are effective and lasting. Successful knowledge management systems are integrated into the corporate culture and the existing information systems apparatus. They are introduced gradually, so as not to clutter the testing phase with too many details. And simple and appropriate metrics are utilized at each stage of the design and operating process. The book concludes with a concise summary of all the necessary steps to ensure success.

Table of contents

• Contents
• Figures
• Preface
• 1 What We Know about Knowledge Management Systems
• 2 Why KM Systems Are Needed—Temporal and Spatial Dimensions
• 3 Why Has KM Worked or Not Worked?
• 4 How to Start
• 5 How to Measure Costs and Benefits of a KM System
• 6 What Are Intellectual or Knowledge Nuggets?
• 7 Who Are the Key Players?
• 8 How to Sell KM Systems
• 9 Who Are the Users? What Are Their Needs and Characteristics?
• 10 How to Address Special Cases and Application Areas
• 11 How to Visualize the KM Process
• 12 Conclusions and Further Work
• Chapter Notes
• References
• Index