50 Quality Improvement and Quality Assurance Approaches

Simple, easy and effective ways to improve performance

Sharron Mansell, Ann Gravells, Andrew Hampel

• Publisher: Learning Matters
• Year: 2020
• Print ISBN: 9781529726930, 9781529726947
• eBook ISBN: 9781529755022
• Edition: 1
• Topic: Education
• Subtopic: Education General

A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice.

·       Helps staff to improve the quality of the products and services offered

·       Includes practical ideas for internal and external quality assurance activities (IQA/EQA)

·     Helps staff to prepare for external inspections and EQA visits

·       Readable, relevant and easy to understand

·       Provides valuable ideas and tips for new and experienced quality staff

·       Uses simple language to explain each approach

·       Can help promote outstanding teaching and learning

Table of contents

• Cover
• Half Title
• Publisher Note
• Title Page
• Copyright Page
• Contents
• Acknowledgements
• Author statement
• Editor statement
• Illustrator statement
• Foreword
• Introduction
• 1 Agreeing action plans
• 2 Allocating responsibilities to team members
• 3 Checking for plagiarism, fraud and malpractice
• 4 Coaching and mentoring others
• 5 Communicating with a team
• 6 Completing awarding organisation reports
• 7 Completing continuing professional development activities
• 8 Completing quality assurance records
• 9 Creating a bank of assessment questions and exemplar answers
• 10 Creating and updating policies and procedures
• 11 Creating job descriptions or role/person specifications
• 12 Dealing with appeals, complaints and disputes
• 13 Designing and updating quality documents and templates
• 14 Designing questionnaires and surveys
• 15 Devising a quality assurance rationale
• 16 Devising a quality assurance strategy
• 17 Following regulations and requirements
• 18 Inducting new staff
• 19 Interpreting the content of qualifications, programmes and standards
• 20 Interviewing prospective staff
• 21 Keeping and maintaining records
• 22 Making decisions when sampling evidence
• 23 Managing a team
• 24 Managing risks and contingency planning
• 25 Managing team meetings
• 26 Managing unsatisfactory performance
• 27 Observing staff and using learning walks
• 28 Planning and tracking internal quality assurance activities
• 29 Planning and tracking quality improvement activities
• 30 Planning strategic aims and continuous quality improvement
• 31 Preparing for an external inspection
• 32 Preparing for an external quality assurance remote sample
• 33 Preparing for an external quality assurance visit
• 34 Producing resources
• 35 Providing feedback
• 36 Questioning others
• 37 Reviewing and updating assessment activities
• 38 Reviewing and updating internal quality assurance activities
• 39 Sampling learners’ work
• 40 Shadowing staff
• 41 Standardising practice
• 42 Undertaking evaluation activities
• 43 Undertaking joint work scrutiny
• 44 Undertaking peer observations
• 45 Updating staff
• 46 Using a strengths, weaknesses, opportunities and threats (SWOT) analysis
• 47 Using role play
• 48 Using web conferences, online meetings and webinars
• 49 Using work plans
• 50 Writing self-assessment reports
• Appendix 1 Example of a completed IQA sample plan and tracking sheet
• Appendix 2 Example of a completed standardisation record for assessed work
• Appendix 3 Example of a completed work plan for a lead internal quality assurer
• Appendix 4 Career guidance for schools and colleges
• Index