
Leading the Listening Organisation
Creating Organisations that Flourish
- 204 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Leading the Listening Organisation
Creating Organisations that Flourish
About this book
How organisations listen, learn, and adapt to their environment drives success and long-term sustainability. This book focuses on internal stakeholders and how employers can use the voice of their people to improve decision-making, innovation, and performance. It is about why listening to employees matters and how to do it well.
Leading the Listening Organisation reveals not just the practices and processes that underpin effective listening but also the leadership characteristics and mindsets necessary to create resilient organisations that feel fair to work in, where people want to speak up, and where new ideas can flourish. It is based on extensive international research with leaders across over 500 organisations before, during, and after the pandemic. The authors bring decades of international experience and expertise in communicating with employees across public, private, and third sector organisations. Rich in practical tools, processes, and working frameworks and brought to life with case studies and insights from leaders and communicators, this book provides a complete guide to understanding the barriers to, and implementation plans for, leading a listening organisation.
This comprehensive guide will resonate with leadership, internal communications, human resources, and organisational development professionals.
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Information
Table of contents
- Cover
- Endorsement Page
- Half Title
- Title Page
- Copyright Page
- Table of Contents
- About the Authors
- Acknowledgements
- Introduction
- 1 The advent of the listening age
- 2 Why listening matters
- 3 The barriers to effective listening
- 4 How to listen
- 5 Digital listening
- 6 Employee resource groups and activism
- 7 The role of leadership
- 8 Developing an employee listening climate
- 9 Leadership listening: A new approach for an era of uncertainty
- Index