Managing the ServiceNow Platform
eBook - ePub

Managing the ServiceNow Platform

A comprehensive guide to ServiceNow administration (English Edition)

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Managing the ServiceNow Platform

A comprehensive guide to ServiceNow administration (English Edition)

About this book

Everything you need to know about managing the ServiceNow platform, in one place

Key Features
? Master the basics of ServiceNow administration and its features.
? Create and customize ServiceNow to meet the unique needs of your organization.
? Explore integrations and data migration approaches with ServiceNow to streamline workflows.

Description
The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration.Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform.By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently.

What you will learn
? Learn how to manage users, groups, access, settings, and integrations.
? Create and configure forms, workflows, business rules, and more.
? Integrate ServiceNow with other systems to streamline workflows and automate tasks.
? Learn how to import, export, and protect your ServiceNow data.
? Keep ServiceNow running smoothly by troubleshooting and resolving problems.

Who this book is for
This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform.

Table of Contents
1. Overview of ServiceNow
2. The Platform Building Blocks
3. Managing Users, Foundational Data, and Platform Security
4. Configuring Forms and Lists
5. Configuring Workflows Using Flow Designer
6. Configuring Business Rules
7. Configuring for Mobile
8. Configuring and Creating Portals
9. Configuring and Managing Notifications
10. Importing and Exporting Data
11. Integration Concepts with ServiceNow
12. Scripting Concepts and Examples
13. Managing Releases and Troubleshooting the Platform
14. Additional Training and Resources

Frequently asked questions

Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
Perlego offers two plans: Essential and Complete
  • Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
  • Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Both plans are available with monthly, semester, or annual billing cycles.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Managing the ServiceNow Platform by Felix Acosta in PDF and/or ePUB format, as well as other popular books in Computer Science & Certification Guides in Computer Science. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. About the Author
  6. Acknowledgement
  7. Preface
  8. Table of Contents
  9. 1. Overview of ServiceNow
  10. 2. The Platform Building Blocks
  11. 3. Managing Users, Foundational Data, and Platform Security
  12. 4. Configuring Forms and Lists
  13. 5. Configuring Workflows Using Flow Designer
  14. 6. Configuring Business Rules
  15. 7. Configuring for Mobile
  16. 8. Configuring and Creating Portals
  17. 9. Configuring and Managing Notifications
  18. 10. Importing and Exporting Data
  19. 11. Integration Concepts with ServiceNow
  20. 12. Scripting Concepts and Examples
  21. 13. Managing Releases and Troubleshooting the Platform
  22. 14. Additional Training and Resources
  23. Index