User Experience Research and Usability of Health Information Technology
- 216 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
User Experience Research and Usability of Health Information Technology
About this book
Health information technology (HIT) is a critical component of the modern healthcare system. Yet to be effective and safely implemented in healthcare organizations and physicians and patients' lives, it must be usable and useful. User Experience (UX) research is required throughout the full system design lifecycle of HIT products, which involve a user-centered and human- centered approach. This book discusses UX research frameworks, study designs, methods, data-analysis techniques, and a variety of data collection instruments and tools that can be used to conduct UX research in the healthcare space, all of which involve HIT and digital health. This book is for academics and scholars to be used to design studies for graduate dissertation work, in independent research, or as a textbook for UX/usability courses in health informatics or related health information and communication courses. This book is also useful for UX practitioners because it provides guidance on how to design a user research or usability study and focuses on leveraging a mixed- methods approach, including step-by-step by instructions and best practices for conducting:
- Field studies
- Interviews
- Focus groups
- Diary studies
- Surveys
- Heuristic evaluation
- Cognitive walkthrough
- Think aloud
A plethora of standardized surveys and retrospective questionnaires (SUS, Post-study System Usability Questionnaire (PSSUQ)) are also included. UX researchers and healthcare professionals will gain an understanding of how to design a rigorous, yet feasible study that generates useful insights to inform the design of usable HIT. Everything from consent forms to how many participants to include in a usability study has been covered in this book. The author encourages user-centered design (UCD), mixed-methods, and collaboration amongst interdisciplinary teams. Knowledge from many inter-related disciplines, like psychology, technical communication (TC), and human-computer interaction (HCI), together with experiential knowledge from experts is offered throughout the text.
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Table of contents
- Cover
- Half-Title Page
- Title Page
- Copyright Page
- Table of Contents
- List of Figures
- 1 Introduction
- 2 Definitions: Usability, UX, and UCD
- 3 Audience Analysis and Usability Determinants
- 4 Quantitative and Qualitative Methods
- 5 Mixed-Methods Study Design and Rigor
- 6 Content Analysis
- 7 Discovery UX Research Studies
- 8 Usability Inspection Methods
- 9 Quantitative Usability Testing Methods and Metrics
- 10 Post-Study Surveys and Retrospective Questionnaires
- 11 Conclusion
- References
- Appendix A: Sample Informed Consent Form
- Appendix B: System Usability Scale (SUS)
- Appendix C: Quick Reference Sheet for Study Sample Sizes for Common UX Research Methods
- Index