
Co-creation in Public Services for Innovation and Social Justice
Concrete Elasticity!
- 208 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Co-creation in Public Services for Innovation and Social Justice
Concrete Elasticity!
About this book
Available Open Access digitally under CC-BY-NC-ND licence.
This book examines the idea and practice of co-creation in public services. Informed by practical action, lived experience and research from 10 countries across Europe, including the UK, it shines new light on the theory and reality of co-creation by conceptualising it in terms of human rights, social justice and social innovation.
Focusing on human dimensions, the book presents real life examples in public services as diverse as social care, health, work activation, housing and criminal justice. It also highlights the ways digital technologies can accelerate or hinder co-creation.
The book confronts a paradox at the heart of co-creation: standardisation and inflexibility in planning and resourcing, or 'concrete-ness', counters the 'elasticity' required to sustain co-creation in complex contexts.
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Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- List of Figures and Tables
- Notes on contributors
- Acknowledgements
- 1 Introduction: Co-creation and the ‘sandcastle’ problem
- 2 Understanding co-creation: strengths and capabilities
- 3 Co-creation as a driver of social innovation and public service reform?
- 4 Co-creating capacity? Empowerment and learning for front-line workers and organisations
- 5 Co-creating with marginalised young people: social media and social hackathons
- 6 Digital technology, stigmatised citizens and unfulfilled promises
- 7 Connecting citizens and services through the power of storytelling
- 8 Co-governance and co-management as preliminary conditions for social justice in co-creation
- 9 Evaluation and the evidence base for co-creation
- 10 Living Labs for innovating relationships: the CoSMoS tool
- 11 Moving towards relational services: the role of digital service environments and platforms?
- 12 Conclusions: Moving beyond building sandcastles … long-term sociotechnical infrastructure for social justice
- Index