
Shopping Centre Marketing
Value Creation and Customer Engagement
- 222 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
There are almost 10, 000 shopping centres in Europe, and in the United States there are over 100, 000, many of which have entered the end-of-life phase due to growing e-retail. Therefore, the issue of how customers perceive the value of these facilities and customer engagement in the relationship with the shopping centre is becoming increasingly important.
In this book, the authors evaluate the relationship between the perceived value of a shopping centre and customer engagement by identifying consumer motives, purchase behaviour and responsiveness to marketing strategies. It offers an analysis of the conceptualisation and history of shopping centres and utilises both theoretical and empirical research, presenting results from extensive studies and building a framework for value creation in retail spaces.
The book will find a wide audience among scholars interested in marketing and retail management. The practical implications discussed will also provide further research opportunities and insights for astute practitioners.
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Information
Table of contents
- Cover
- Half Title
- Series Page
- Title Page
- Copyright Page
- Table of Contents
- List of Figures
- List of Tables
- Introduction
- 1 Shopping centres as a retail format
- 2 Customer engagement in the context of value creation
- 3 A shopping centre as a space for creating value
- 4 The perceived value of a shopping centre and customer engagement
- Conclusions and recommendations for shopping centre managers
- Annex 1: Topics for an in-depth interview (IDI)
- Annex 2: Questionnaire in quantitative research
- Annex 2: Questionnaire in quantitative research
- Index