Developing Your Communication Skills in Social Work
eBook - ePub

Developing Your Communication Skills in Social Work

  1. 216 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Developing Your Communication Skills in Social Work

About this book

This book explores:

· What is meant by communication skills

· What communication skills are

· What they look like in practice

· The differences in communicating with service users and professionals, such as children, guardians, peers and emergency workers

· Why they are important

It includes a wide range of theories, multiple case studies, reflective tasks, and exercises. It will develop your critical thinking and reflection skills, and help you develop your own communication style.

Presented in a chronological style which acts as a working tool that you can dip into and out of. Each chapter is structured in a way that encourages you to build on your knowledge, so it begins by taking you right back to basics to learn core theory and practice techniques before getting you to critically reflect on the use of different skills in different settings and with different service user groups. The end-of-chapter skills audits help you to reflect on what you have learnt, what your strengths are and what you need to work on more.

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Yes, you can access Developing Your Communication Skills in Social Work by Paula Beesley,Melanie Watts,Sarah Harlow in PDF and/or ePUB format, as well as other popular books in Social Sciences & Communication & Public Speaking. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright Page
  5. Contents
  6. About the Authors
  7. Acknowledgements
  8. Introduction
  9. 1 Reflection and Emotional Intelligence
  10. 2 Initial Engagement
  11. 3 Listening
  12. 4 Clarification
  13. 5 Empathy
  14. 6 Challenging: Holding Sensitive Conversations
  15. 7 Working with Resistance
  16. 8 Barriers to Effective Communication
  17. 9 Remote Communication
  18. 10 Case Recording and Assessments
  19. 11 Inter-Professional Communication
  20. 12 Managing Endings
  21. Conclusion
  22. References
  23. Index