Warranty Claims Reduction

A Modern Approach with Continuous Improvement Techniques

Ronald Blank

• Publisher: Productivity Press
• Year: 2014
• Print ISBN: 9781482209129
• eBook ISBN: 9781040082492
• Edition: 1
• Topic: Business
• Subtopic: Industrial Management
• Index: Business

Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your org

Table of contents

• Cover
• Half-Title Page
• Title Page
• Copyright Page
• Table of Contents
• List of Figures
• List of Tables
• Preface
• About the Author
• Chapter 1 Warranty Claims
• Chapter 2 Understanding the Real Warranty Costs
• Chapter 3 Traditional Methods of Reducing Warranty Cost
• Chapter 4 Principles of the Modern Approach
• Chapter 5 Other Warranty Reduction Actions
• Chapter 6 Warranty System Productivity Improvement
• Chapter 7 Improving the Service Department Itself
• Chapter 8 Warranty Cost Reduction Training for Employees and Customers
• Chapter 9 Reducing Warranty Claims by Quality Improvement
• Chapter 10 Feedback to Manufacturing
• Chapter 11 Reducing Warranty Claims by Reliability Improvement
• Chapter 12 Determining Causes for Developing Corrective Actions
• Chapter 13 Developing Corrective and Preventive Actions
• Chapter 14 Feedback to Engineering
• Chapter 15 Planning and Implementing Your Improvements
• Appendix A: Warranty Cost Tracking Chart
• Appendix B: Gauge R&R Forms
• Appendix C: Worksheets for Determining Root Cause
• Index