Armstrong's Essential Skills for People Professionals

A Complete Guide for HR Practitioners

Michael Armstrong

• Publisher: Kogan Page
• Year: 2024
• Print ISBN:
  9781398614765
• Edition: 1
• eBook ISBN:
  9781398614789
• Topic: Business
• Subtopic: Competenze per il business
• Index: Business

A complete guide to the skills needed to be a successful people professional written by the UK's bestselling human resource management author.

Armstrong's Essential Skills for People Professionals is a crucial resource for all current and aspiring HR practitioners. With coverage of fundamental skills such as interviewing, managing performance, reward and employee engagement, this book will equip you with the skills and confidence you need to be an outstanding people professional.

Full of techniques for handling conflict and navigating challenging conversations, there is also guidance on managing equity, diversity and inclusion (EDI), supporting and communicating organizational change and contributing to the organization's environmental, social and governance (ESG) rating. This book also provides advice on the essential personal skills needed for success including problem-solving, decision-making and negotiation. Comprehensive yet accessible, this book provides you with the expertise required to deal with business issues as a HR professional.

Table of contents

• Introduction: the nature of skill
• PART ONE People management skills: the framework
• 01 The role of people management
• 02 The skills of people management professionals
• PART TWO People management process skills
• 03 Strategic people management skills
• 04 Business partnering skills
• 05 Organization development skills
• 06 Change management skills
• 07 Skills analysis
• 08 Selection interviewing skills
• 09 Learning and development skills
• 10 Reward management skills
• PART THREE Analytical, technical and research skills
• 11 Analytical and diagnostic skills
• 12 Critical thinking skills
• 13 Evidence-based people management skills
• 14 People analytics skills
• 15 Problem-solving skills
• 16 Decision-making skills
• 17 Systems thinking skills
• 18 Digital skills
• 19 Statistical skills
• 20 Research skills
• PART FOUR Personal skills
• 21 Communicating skills
• 22 Report-writing skills
• 23 Speaking skills
• 24 Listening skills
• 25 Influencing skills
• 26 Negotiating skills
• 27 Leadership skills
• 28 Consultancy skills
• PART FIVE People skills
• 29 Handling people problems
• 30 Handling challenging conversations
• 31 Political skills
• 32 Managing conflict
• PART SIX Business skills
• 33 Understanding the business
• 34 Enhancing performance skills
• 35 Administrative skills
• 36 Project management skills
• Index