Developing Communication Skills for Veterinary Practice

Jane R. Shaw, Jason B. Coe

• Publisher: Wiley-Blackwell
• Year: 2024
• Print ISBN: 9781119382713
• eBook ISBN: 9781119382720
• Edition: 1
• Topic: Medicine
• Subtopic: Veterinary Medicine

Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.

Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book:

• Defines each communication skill, demonstrates techniques, and provides examples
• Emphasizes the importance of communicating effectively with clients and colleagues
• Provides a process and structure for coaching communication with colleagues
• Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails
• Outlines best practices for effectively communicating using technology

Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.

Table of contents

• Cover
• Title Page
• Copyright Page
• Dedication Page
• Contents
• About the Authors
• How to Use This Book
• Acknowledgments
• Chapter 1 Introduction
• Chapter 2 Communication Styles
• Chapter 3 Opening-the-Interaction
• Chapter 4 Information-Gathering
• Chapter 5 Attending to Relationships
• Chapter 6 Attending to Tasks
• Chapter 7 Diagnostic and Treatment Planning
• Chapter 8 Closing-the-Interaction
• Chapter 9 Communication Coaching
• Chapter 10 Transferring the Skills to Various Contexts
• Chapter 11 Now What?
• Appendices – Tools to Support Coaching and Communication Skills Learning Sessions
• Appendix A 20 Communication Skills
• Appendix B Coaching Process Card
• Appendix C Communication Skills Checklist
• Index
• EULA