Sustainable Tourism

Business Development, Operations and Management

Carol Patterson

• Publisher: Human Kinetics
• Year: 2015
• Print ISBN: 9781450460033
• eBook ISBN: 9781492584797
• Edition: 1

Sustainable Tourism: Business Development, Operations, and Management lays out a road map to launching and building a business in one of today’s most exciting industries. It simplifies the process and outlines real-life requirements while clearing the path to new business success in the cultural, heritage, nature, and adventure fields. Written by an eco-development pioneer, the book offers guidance on developing and implementing a comprehensive sustainable-business plan. From analyzing the market all the way through hiring and training the right people, the text focuses on the principles of both tourism and business. It prepares those embarking on new careers to tackle the complexity of sustainability issues by thinking like entrepreneurs and acting like business owners. Students and professionals can rely on this text as both a start-up and ongoing implementation reference that will stack the odds of success in their favor.

Sustainable Tourism provides an overview of exciting developments in the sustainable-tourism industry. It helps new entrepreneurs assess the viability of ideas and products against sustainable criteria. Through sequential chapters, it delivers step-by-step instructions for minimizing environmental impact, establishing sustainability practices, obtaining financing, and marketing to and reaching customers. The standards-based text also examines how the United Nations World Tourism Organization (UNWTO) Sustainability Guidelines shape sustainable tourism, providing a global framework from which to build the skills needed for success.

Key features include the following:

• 13 online video case studies of sustainable tourism destinations from around the world give students a global text from which to build their own businesses and provide a model for how sustainable tourism works.

• An online workbook guides learners through the completion of a business plan by the end of the term.

• An online image bank presents photos, figures, and tables from the book that may be downloaded for use in presentations.

• Forms and worksheets from the book are available for download.

• A professional development workbook, “Creating a Tourism Career from Scratch” (appendix B), is a reference for entrepreneurs starting or advancing in their careers.

Loaded with case studies, the book illustrates what works and what doesn’t when starting a sustainable tourism business. It describes how to integrate sustainability practices into daily operations, maximize the use of the web and social media in marketing, and overcome challenges in sustainable tourism. The text covers every important topic in a business start-up, including financial forecasting and analysis, customer service systems, hiring, training, and managing turnover.

Sustainable Tourism: Business Development, Operations and Management is the starting point for all who want to develop an eco-friendly product, integrate sustainability principles into their businesses, and turn their dreams into a business reality.

Table of contents

• Check Out the Web Resource!
• Cover Page
• Sustainable Tourism
• Copyright Page
• Contents
• How to Use This Book and Web Resource
• Acknowledgments
• Preface
• Chapter 1: Introduction to Sustainable Tourism
• Chapter 2: Strategic Planning for a Sustainable Tourism Business
• Chapter 3: Sustainability Practices for Development and Operations
• Chapter 4: Sustainability Standards and Certification
• Chapter 5: Marketing Your Product
• Chapter 6: Making the Internet Work for You
• Chapter 7: Working With the Travel Trade
• Chapter 8: Marketing Partnerships
• Chapter 9: Managing the Bottom Line
• Chapter 10: Customer Service
• Chapter 11: Hiring and Retaining Staff
• Chapter 12: Managing Business Risk
• Chapter 13: Business Plans
• Index
• About the Author
• Back Page Ad