Conflict and Hostility in Hotels, Restaurants, and Bars
eBook - ePub

Conflict and Hostility in Hotels, Restaurants, and Bars

  1. 228 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Conflict and Hostility in Hotels, Restaurants, and Bars

About this book

This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective.

The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities.

Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.

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Yes, you can access Conflict and Hostility in Hotels, Restaurants, and Bars by Conrad Lashley in PDF and/or ePUB format, as well as other popular books in Commerce & Industrie de l'hôtellerie, du voyage et du tourisme. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright Page
  5. Dedication
  6. Table of Contents
  7. List of figures
  8. List of tables
  9. List of contributors
  10. Preface
  11. 1 Conflict theory: Principles and forms
  12. 2 Labour conflict situations in the tourism and hospitality industry
  13. 3 Does power corrupt? Exploring dysfunctional leadership
  14. 4 Hospitality and hostility
  15. 5 Trust and fear: The unknown but useful other – Uber, in Brazil
  16. 6 Conflict and hostility in gastronomic establishments: A view of the LGBTQIAPN+ community
  17. 7 Conflicts between stakeholders
  18. 8 Employer engagement with human trafficking
  19. 9 The effect of employer branding on job-seeking intention: Insights from hospitality students
  20. 10 Tall poppy syndrome
  21. 11 Dealing with complaining customers
  22. 12 Conflict over alcohol sales – Legal requirements and social expectations
  23. 13 Tourists go home! Exploring conflicts between residents and visitors
  24. Index