Return on Investment in Training and Performance Improvement Programs

Patricia Pulliam Phillips, Jack J. Phillips, Klaas Toes

• Publisher: Routledge
• Year: 2024
• eBook ISBN: 9781040023099
• Edition: 3
• Topic: Business
• Subtopic: Auditing
• Index: Business

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.

Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations.

Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.

Table of contents

• Cover
• Endorsement page
• Half Title Page
• Title Page
• Copyright Page
• Table of Contents
• About the Authors
• Preface
• Acknowledgments
• 1 Measuring the Return on Investment in Training and Performance Improvement
• 2 The ROI Methodology
• 3 Collect Data
• 4 Isolate the Effects of Training
• 5 Convert Data to Monetary Benefits
• 6 Capture Costs of the Program
• 7 Calculate the Return on Investment
• 8 Identify Intangible Measures
• 9 ROI Forecasting
• 10 How to Communicate and Leverage Results
• 11 Implementation Issues
• Appendix A
• Appendix B
• About ROI Institute
• Complimentary Case Book Opportunity
• Index