The Thin Book of Trust, Third Edition

An Essential Primer for Building Trust at Work

Charles Feltman

• Publisher: Berrett-Koehler Publishers
• Year: 2024
• eBook ISBN: 9798890570413
• Edition: 3
• Topic: Business
• Subtopic: Organisational Behaviour
• Index: Business

"I have used his definitions of trust and distrust in every book I've written, because they are practical and actionable and, at the same time, deep and meaningful. It was important to me to dig into these definitions and explore how they play out at work, in relationships, and in our everyday lives."
—Brené Brown, bestselling author of Dare to Lead Best-selling author Charles Feltman updates his business classic, The Thin Book of Trust, with new resources and tools to build trust in the post-pandemic world. Feltman's phenomenal bestseller with almost 100, 000 copies sold across two editions outlines in a very simple and quick way the art of building trust between people in organizations as a core essential workplace competency. The updated Thin Book of Trust offers a framework that supports trust building as a workplace competency. It is based on the idea that building trust is a competency, a set of skills that can be learned, improved, and practiced. It will help you continuously improve your ability to build and maintain trust with others. It can also help you create and contribute to a high-trust culture at work. The third edition includes a new study guide and a new resource download page. Charles Feltman says: "Whether you lead others, contribute individually, or serve as a coach, consultant, facilitator, HR or OD professional, your ability to generate and sustain strong trust is critical to the success and well-being of your enterprise. It is my hope this new edition serves you well in becoming an exceptional trust-builder."

Table of contents

• Cover
• Title Page
• Copyright Page
• Dedication
• Contents
• Preface to the Third Edition
• Introduction Trust in the Work Environment
• Chapter 1: The Language of Trust
• Chapter 2: Care: We’re in this together
• Chapter 3: Sincerity: I mean what I say, say what I mean, and act accordingly
• Chapter 4: Reliability: You can count on me to deliver what I promise
• Chapter 5: Competence: I know I can do this—I don’t know if I can do that
• Chapter 6: Confronting Distrust
• Chapter 7: When You’ve Betrayed Another’s Trust
• Chapter 8: Trust, Distrust, and the Brain
• Chapter 9: Trust and Team Success
• Chapter 10: Putting It into Practice
• Discussion Guide
• Notes
• Trust at Work Field Guide
• Acknowledgments
• Index
• About the Author