Principles of Total Quality
eBook - ePub

Principles of Total Quality

  1. 512 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Principles of Total Quality

About this book

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.

The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

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Information

Publisher
CRC Press
Year
2004
Print ISBN
9781498778565
eBook ISBN
9781040080061
Topic
Business
Subtopic
Operations
Index
Business

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Table Of Contents
  5. Preface
  6. About The Authors
  7. Section I: Management Of Total Quality
  8. Section Ii: Processes And Quality Tools
  9. SECTION III: Criteria For Quality Programs
  10. Section Iv: Special Topics In Quality
  11. Index

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Yes, you can access Principles of Total Quality by Vincent K. Omachonu,Joel E. Ross in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.