Organizational Assessment and Improvement in the Public Sector Workbook

Kathleen M. Immordino

• Publisher: Routledge
• Year: 2017
• Print ISBN: 9781138475281
• eBook ISBN: 9781040084809
• Topic: Politics & International Relations
• Subtopic: Public Affairs & Administration
• Index: Politics & International Relations

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results.This workbook addresses how to:Determine whether an organizational assessment would benefit a particular organizationEvaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resourcesSelect an assessment tool and method Influence decision makers and identify organizational championsCommunicate effectively to internal and external constituentsEngage employees in the processThe book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners do more with less and promote

Table of contents

• Cover
• Half-Title Page
• Title Page
• Copyright Page
• Table of Contents
• Acknowledgments
• Introduction
• About the Author
• Chapter 1 Understanding Organizational Assessment
• Chapter 2 Determining Readiness for Assessment
• Chapter 3 Planning the Assessment
• Chapter 4 Engaging Employees in the Assessment Process
• Chapter 5 Conducting the Assessment
• Chapter 6 Linking Assessment and Improvement
• Glossary
• Appendix A
• Appendix B
• Appendix C
• Assessment Resources
• Bibliography
• Index