Benchmarking Library, Information and Education Services

New Strategic Choices in Challenging Times

David Baker, Lucy Ellis, Caroline Williams, Cliff Wragg

• Publisher: Chandos Publishing
• Year: 2023
• Print ISBN: 9780323956628
• eBook ISBN: 9780323956635
• Topic: Languages & Linguistics
• Subtopic: Library & Information Science
• Index: Languages & Linguistics

Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times provides the foundations of ongoing research in the development of collections and services. The book contributes to practical outputs of general benefit to the sector, including customers, clients or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and improve or enhance present practices regardless of how well institutions currently perform. The centerpiece of the book is a description, report and analysis of a major international QB exercise that culminates in a set of good practice statements. The benefits of the QB methodology are applicable to individual institutions. Because of the current global turbulence, individuals, leaders and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios.  These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness. - Discusses qualitative benchmarking and it's core tenets - Helps readers understand the experiences of others and compare their own experiences to learn and adapt practices - Presents tactics readers can use to identify their organization's professional identity, value and purpose - Provides an idea of what the future state of library, education and public services will look like

Table of contents

• Cover
• Title page
• Table of Contents
• Copyright
• Contents
• List of figures
• List of contributors
• About the authors
• Foreword by Paul Greatrix
• Foreword by Ruth Murray-Webster
• Preface
• Acknowledgments
• Acronyms
• List of Illustrations
• List of Tables
• Chapter one : Qualitative benchmarking: an introduction
• Chapter two : Qualitative benchmarking in context: environment and outlook
• Chapter three : Why qualitative benchmarking?
• Chapter four : The four P’s framework: benchmarking across dissimilarities
• Part Two—The international benchmarking exercise
• Chapter five : The power of place
• Chapter six : Resilience, retention, and return of staff: the case of Stellenbosch University Library
• Chapter seven : Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience
• Chapter eight : One library within one university: embedding a one library approach and vision
• Chapter nine : Cultivating agility and resilience over time
• Chapter ten : Library partnerships in an age of openness
• Chapter eleven : Lessons in leadership from third sector organizations
• Chapter twelve : Fast forward or digital mirage—benchmarking education system responses to COVID, and what comes after?
• Chapter thirteen : Planning for continuity, aiming for sustainability: libraries in the forefront of disruption
• Chapter fourteen : Benchmarking for effective services in Nigeria
• Chapter fifteen : Benchmarking the impact, quality, and value of an academic online e-Library
• Chapter sixteen : Information users as active prosumers: perspectives from social marketing and sociocultural value for academic libraries’ benchmarking processes
• Chapter seventeen : Supporting research information management: overcoming the inherent culture gap between traditional library ethics and the management of CRIS systems
• Chapter eighteen : Best practices for developing and disseminating audiovisual contents to promote library and information services
• Chapter nineteen : Life experience of mature students and its relevance to leaders in making good strategic choices in higher education
• Chapter twenty : Micro-credentials: need to be benchmarked across institutions
• Chapter twenty-one : Strategic planning for digital submissions for institutions with creative arts programs: considerations, challenges, and routes to benchmarking
• Chapter twenty-two : Qualitative benchmarking and the future
• Index
• A