- 200 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
About this book
Librarians constantly conduct searches for their customers and for themselves. However the internet and technology are constantly changing, resulting in pressure on librarians to keep up-to-date with how best to use the internet. This guide offers advice on how to use the internet and how to gain the information required most effectively. It covers for example: how to search in order to achieve the best results (strategies, what to ask and examples) and interpreting results (including examples). Importantly, not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want.
- Helps a librarian deliver perfect customer service with confidence
- Provides practical tips and hints
- Written by a highly respected and experienced practitioner
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access A Librarian's Guide to the Internet by Jeanne Muller in PDF and/or ePUB format, as well as other popular books in Computer Science & Computer Science General. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Front Cover
- A Librarian’s Guide to the Internet: Searching and Evaluating Information
- Copyright Page
- Table of Contents
- Dedication
- Acknowledgements
- About the author
- Chapter 1. Introduction
- Chapter 2. From data to the Internet
- Chapter 3. Search strategies
- Chapter 4. Search engines, directories and gateways
- Chapter 5. Interpretation of results
- Chapter 6. Teaching customers what you know and knowing what your customers want
- Chapter 7. Keeping up to date
- Chapter 8. Perfect customer service
- Index of Internet addresses
- Index