- 232 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
About this book
Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.
- Exclusively focused on instant messaging reference services
- Provides practical information about starting and running a successful instant messaging reference service
- Includes significant background information and in-depth discussion of the broader issues raised by instant messaging and instant messaging reference
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Instant Messaging Reference by Rachel Bridgewater,Meryl Cole in PDF and/or ePUB format, as well as other popular books in Computer Science & Computer Science General. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Instant Messaging Reference: A practical guide
- Copyright
- Contents
- List of figures and tables
- About the authors
- Acknowledgements
- List of acronyms
- 1 Introduction
- 2 Virtual reference: an overview and brief history
- 3 IM basics
- 4 Basic IM reference – set-up and use
- 5 Conducting the IM reference interview
- 6 Managing patron expectations and staff attitudes
- 7 Evaluating /updating service
- 8 Taking your service to the next level: widgets, enterprise IM and collaborative IM
- 9 Issues with IM reference
- 10 Promoting your IM reference service
- References
- Index