Knowledge Management for Services, Operations and Manufacturing
eBook - PDF

Knowledge Management for Services, Operations and Manufacturing

  1. 208 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Knowledge Management for Services, Operations and Manufacturing

About this book

This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM.- Written by a highly knowledgeable and well-respected practitioner in the field- Draws on the authors wide-ranging practical experience of implementing KM in various industries around the globe- Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors

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Yes, you can access Knowledge Management for Services, Operations and Manufacturing by Tom Young in PDF and/or ePUB format, as well as other popular books in Business & Information Management. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Chandos Publishing
Year
2016
eBook ISBN
9781780632049
Topic
Business
Subtopic
Information Management
Index
Business

Table of contents

  1. Front Cover
  2. Knowledge Management for Services, Operations and Manufacturing
  3. Copyright Page
  4. Table of Contents
  5. Acknowledgments
  6. List of figures and tables
  7. About the author
  8. Introduction
  9. Chapter 1. Principles
  10. Chapter 2. Knowledge management models for services, operations and manufacturing
  11. Chapter 3. Performance benchmarking and knowledge management
  12. Chapter 4. Processes for learning from performance
  13. Chapter 5. Processes for learning from others
  14. Chapter 6. Communities of practice
  15. Chapter 7. The corporate knowledge base
  16. Chapter 8. Technology
  17. Chapter 9. Roles
  18. Chapter 10. Assurance and monitoring
  19. Chapter 11. The linkage with other management disciplines
  20. Chapter 12. Case histories
  21. Chapter 13. Summary and conclusions
  22. References
  23. Appendix 1: Forthcoming publications
  24. Index