Competitive advantages of service quality in hospitality, tourism, and leisure services
eBook - PDF

Competitive advantages of service quality in hospitality, tourism, and leisure services

  1. 250 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Competitive advantages of service quality in hospitality, tourism, and leisure services

About this book

Tourism Service Quality includes services for tour guides, accessibility to infrastructure or transportation, and tourist attractions like accommodation and products. Service that is of a high quality makes customers happier, which in turn leads to an improved revenue stream or reduced financial losses. It also makes employees and guests happier. The objective in hospitality is to make visitors to feel at ease, even away from home. According to the volume, everybody wants to feel unique, so making it possible for visitors to do so should always come first. Keeping tabs on the preferences of guests; addressing them by name; hospitality is all about responding to customer requests with genuine interest. You can create special moments by understanding and listening to visitors. These moments result in positive reviews and, shared benefits for everybody. In addition, the volume mentions that service quality includes the capacity to maintain the property's technologies and facilities in good working order. In this regard, a robust maintenance team and preventative maintenance program are crucial. Simply put, guests, regardless of background, want what they pay for, and preventative maintenance is one way to ensure this.

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Yes, you can access Competitive advantages of service quality in hospitality, tourism, and leisure services by Maria Rellie B. Kalacas in PDF and/or ePUB format, as well as other popular books in Business & Hospitality, Travel & Tourism Industry. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright
  5. About The Author
  6. Table of Contents
  7. List of Figures
  8. List of Abbreviations
  9. Abstract
  10. Preface
  11. Chapter 1: Concepts Of Tourism Hospitality, Tourism, And Leisure Services
  12. Chapter 2: Unique Characteristics Of Tourism, Hospitality, And Leisure Services
  13. Chapter 3: Relationship Between Service Quality, Customer Satisfaction, And Value In Tourism, Hospitality, And Leisure Services
  14. Chapter 4: The Impact Of People, Process, And Physical Evidence On Tourism, Hospitality, And Leisure Service Quality
  15. Chapter 5: Cross-cultural Service Quality Issues In Tourism, Hospitality, And Leisure Services
  16. Chapter 6: Approaches To Enhance Service Quality Orientation In Tourism, Hospitality, And Leisure Services
  17. Chapter 7: Empowering Service Personnel To Deliver Quality Service Tourism And Leisure Services
  18. Chapter 8: Technology And Its Impact On Service Quality In Tourism, Hospitality, And Leisure Services
  19. Chapter 9: Managing And Marketing Internal And External Relationships In The Tourism, Hospitality, And Leisure Services Sectors
  20. Chapter 10: Service Quality Monitoring And Feedback Systems In Tourism, Hospitality, And Leisure Services
  21. Bibliography
  22. Index
  23. Back Cover