Front Office Management
eBook - PDF

Front Office Management

  1. 265 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Front Office Management

About this book

The Front Office department of a hotel is responsible for developing and maintaining the guest database, coordinating guest services, and ensuring guest. This is a comprehensive guide to managing the front office operations of hotels, resorts, and other hospitality establishments. The book covers essential topics such as guest services, reservation management, room assignment, and billing and accounting procedures. It also explores important areas such as staff training and development, customer service, and the use of technology in front office operations. The book is written to help hospitality professionals develop the skills and knowledge required to effectively manage front office operations and ensure guest satisfaction.

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Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. About The Author
  5. Contents
  6. List of Figures
  7. List of Abbreviations
  8. Preface
  9. Chapter 1: Front Office – Introduction
  10. Chapter 2: Duties And Responsibilities Of Front Office Staff In A Hotel
  11. Chapter 3: Effective Interdepartmental Communications
  12. Chapter 4: Hotel Reservation Systems
  13. Chapter 5: Property Management Systems
  14. Chapter 6: Guest Registration
  15. Chapter 7: Front Office Accounting System In Hotel
  16. Chapter 8: Standard Operating Procedures (SOPS) For Front Office
  17. Index
  18. Back Cover

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Yes, you can access Front Office Management by Israel Tinoco Cajiao in PDF and/or ePUB format, as well as other popular books in Business & Hospitality, Travel & Tourism Industry. We have over one million books available in our catalogue for you to explore.