ITIL® V3 - A Pocket Guide
eBook - ePub

ITIL® V3 - A Pocket Guide

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

ITIL® V3 - A Pocket Guide

About this book

Note: This pocket book is available in several languages: English, German, French.

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?

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Yes, you can access ITIL® V3 - A Pocket Guide by Jan van Bon in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Cover
  2. Title
  3. Foreword
  4. Acknowledgements
  5. Contents
  6. 1 Introduction
  7. 2 Introduction to the Service Lifecycle
  8. 3 Lifecycle Phase: Service Strategy
  9. 4 Lifecycle Phase: Service Design
  10. 5 Lifecycle Phase: Service Transition
  11. 6 Lifecycle Phase: Service Operation
  12. 7 Lifecycle Phase: Continual Service Improvement
  13. 8 Introduction to Functions and Processes
  14. 9 Functions and Processes in Service Strategy
  15. 10 Functions and Processes in Service Design
  16. 11 Functions and Processes in Service Transition
  17. 12 Functions and Processes in Service Operation
  18. 13 Functions and Processes in Continual Service Improvement
  19. Acronyms
  20. References