Flow in the Office

Implementing and Sustaining Lean Improvements

Carlos Venegas

• Publisher: Productivity Press
• Year: 2024
• eBook ISBN: 9781040280157
• Topic: Business
• Subtopic: Operations
• Index: Business

For many years, lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders want these lean benefits incorporated into non-traditional environments such as service and transactions. This bookshows you how to efficiently translate and transition lean manufacturing principles into the office.

In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a lean manufacturer - you need to be a lean business, and that includes your back office, your front office, and your corner office.

The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement.

Table of contents

• Cover
• Half Title
• Title
• Copyright
• Contents
• Acknowledgments
• Introduction
• Chapter 1: The Case for Lean in the Office
• Chapter 2: Finding Waste in the Office—So You Can Eliminate It
• Chapter 3: Eleven Methods of Discovering and Optimizing Value in the Office
• Chapter 4: Mapping the Value Stream in the Office
• Chapter 5: Preparing for a Kaizen in the Office
• Chapter 6: Conducting a Kaizen in the Office
• Chapter 7: Sustaining Office Kaizen Improvements
• Appendix: Team Tips
• Glossary of Lean Management Terms
• Glossary of Non-English Words and Phrases
• Index
• About the Author