eBook - ePub
Trust and Digital Transformation in the Public Sector
- 184 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Trust and Digital Transformation in the Public Sector
About this book
Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.
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Information
Subtopic
Business GeneralIndex
BusinessTable of contents
- Cover
- Half Title
- Series
- Title
- Copyright
- Contents
- List of figures
- List of tables
- 1 Introduction
- 2 Towards digital transformation in the public sector
- 3 The essence of organizational trust
- 4 Public organizations and networks as subjects of organizational trust
- 5 Redefining organizational trust for the digital era
- 6 Digital technologies in the public sector
- 7 Tackling challenges of building digital trust in the public sector
- 8 Creating trust as a critical issue of digital transformation
- 9 Conclusion
- Appendix 1.1: Semi-structured interview
- Index
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Yes, you can access Trust and Digital Transformation in the Public Sector by Barbara Kożuch,Katarzyna Sienkiewicz-Małyjurek in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over 1.5 million books available in our catalogue for you to explore.