The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization covers the key aspects that quality professionals must know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will gain the practical insight required to implement them correctly.
The book starts with a brief history of quality and quality management, including the necessary quality documents. It describes key quality standards, including ISO 9001:2008, the upcoming ISO 9001:2015, and ISO 9004:2008. Next, it explores quality deployment concepts such as capturing the voice of the customer, the Kano model, quality function deployment, and quality policy deployment. SMART goals, SWOT analysis, and key process indicators are also addressed.
The book covers the seven classic quality tools: flowchart, Ishikawa diagram, Pareto diagram, scatter diagram, histogram, check sheet, and run chart. It also identifies the seven new management and planning tools: affinity diagram, tree diagram, process decision program chart, matrix diagram, prioritization matrix, interrelationship digraph, and activity network diagram.
Presenting methods for failure prevention and detection, the text explores measurement system analysis, gage repeatability and reproducibility studies, and the basics of maintaining a calibration system. It examines the various aspects of continuous quality improvement, complaints management, and the use of 8D reports for reporting on failures.
The book describes the four types of measurement scales and various measuring devices a quality professional may encounter and also contains a glossary that explains the basic quality-related terminology. Describing each quality method with sufficient detail so that readers can immediately apply them, this book is an ideal guide for anyone new to the field of quality as well as experienced quality professionals who need a quick overview.
eBook - ePub
The Quality Improvement Field Guide
Achieving and Maintaining Value in Your Organization
- 188 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
The Quality Improvement Field Guide
Achieving and Maintaining Value in Your Organization
About this book
Information
Publisher
Productivity PressYear
2017Print ISBN
9781498745741
9781138463912
Edition
1eBook ISBN
9781040181072
Table of contents
- Cover
- Half Title
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Preface
- Acknowledgments
- Introduction
- Author
- Chapter 11_Chapter01 An Introduction to Quality
- Chapter 12_Chapter02 Quality Management
- Chapter 3 Quality Deployment
- Chapter 4 Quality Tools
- Chapter 5 Failure Prevention and Detection
- Chapter 6 Measurement System Analysis
- Chapter 7 Statistics for Quality Control
- Chapter 8 Continuous Quality Improvement
- Chapter 9 Complaints Management
- Chapter 10 Measuring Devices
- References
- Glossary
- Index
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Yes, you can access The Quality Improvement Field Guide by Matthew A. Barsalou in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over 1.5 million books available in our catalogue for you to explore.