JIRA 7 Administration Cookbook - Second Edition

Patrick Li

• Publisher: Packt Publishing
• Year: 2016
• eBook ISBN: 9781785285745
• Edition: 2
• Topic: Computer Science
• Subtopic: Project Management
• Index: Computer Science

Over 80 hands-on recipes to help you efficiently administer, customize, and extend your JIRA 7 implementationAbout This Book• Make JIRA adapt to your organization and process flow• Gather and display the right information from users with customized forms and layouts• Extend the capabilities of JIRA with add-ons, scripts, and integrations with other popular applications and cloud platforms• Use JIRA Service Desk as a customer service support portalWho This Book Is ForThis book is for administrators who customize, support, and maintain JIRA for their organization.What You Will Learn• Customize basic settings for your projects, such as screens and fields• Create and customize workflows to suit your business process needs• Make workflows more effective and efficient• Manage users and groups inside JIRA and manage advanced login options• Secure your JIRA instance using effective practices• Perform e-mail functionalities with JIRA• Extend JIRA to integrate with other products and servicesIn DetailJIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.Style and approachThis recipe-based book allows administrators to explore the exciting capabilities of JIRA. After reading this book, you will be able to extend and customize your JIRA implementation.

JIRA 7 Administration Cookbook - Second Edition

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JIRA 7 Administration Cookbook - Second Edition

Copyright © 2016 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: July 2014

Second edition: May 2016

Production reference: 2190516

Published by Packt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham B3 2PB, UK.

ISBN 978-1-78588-844-1

www.packtpub.com

Credits

Authors Patrick Li	Copy Editors Shruti Iyer Sonia Mathur
Reviewer Tarun Sapra	Project Coordinator Suzanne Coutinho
Commissioning Editor Kunal Parikh	Proofreader Safis Editing
Acquisition Editor Chaitanya Nair	Indexer Mariammal Chettiyar
Content Development Editor Nikhil Borkar	Graphics Jason Monteiro
Technical Editor Sunith Shetty	Production Coordinator Melwyn Dsa

About the Author

Patrick Li is the co-founder and CTO of AppFusions. AppFusions is an expert in developing and packaging integrated solutions for many enterprise applications and platforms, including IBM Connections, Jive, Atlassian, Google Apps, Box, Dropbox, and more.

Being an expert with Atlassian products, he started working with JIRA right out of college and has been involved in the Atlassian ecosystem for over ten years. With AppFusions, Patrick has developed products and solutions on top of the Atlassian platform, which includes JIRA, Confluence, and more. He also provides expert consulting services, helping, advising, and guiding companies with best practices on using JIRA. Patrick is one of the top contributors to the Atlassian community, providing answers and advice on forums such as Atlassian Answers and Quora.

He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing the existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.

You can reach Patrick on Quora at https://www.quora.com/profile/Patrick-Li-4

I would like to thank all the reviewers for their valuable feedback and also the publishers and coordinators for their help and support in making this happen. Lastly, I would also like to thank my family, especially my wife, Katherine, for encouraging me along the way.

About the Reviewer

Tarun Sapra has worked as a software developer for over 7 years and has gained strong technical knowledge and experience in the Java technology landscape. He is a proactive professional with a strong focus on the technical as well as the functional and business aspects of projects. Tarun likes to work in small and fast Agile teams and build quality software.

He has extensive expertise in the development and administration of Atlassian tools on a very large scale. Tarun is proficient at automating complex business processes and integrating the whole Atlassian stack in order to streamline development efforts, with a strong focus on integration with other tools, such as Jenkins, Git, and Zendesk. He also manages the "JIRA Community" LinkedIn group and has a good understanding of scripting languages, especially Python.

Besides his core expertise and knowledge, Tarun is currently working on the development of data solutions for customers using the ELK stack, helping them get more insights into their data and identification of patterns and anomalies using open source tools and technologies. He regularly blogs about his experiences and opinions on the upcoming technology trends.

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Table of contents

• JIRA 7 Administration Cookbook - Second Edition