- 268 pages
- English
- PDF
- Available on iOS & Android
About this book
This unique resource gives you a thorough, up-to-date understanding of knowledge management (KM) and details the techniques you need to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book helps you develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout your organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality... to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show you how knowledge management is a key strategic tool that helps you gain a competitive advantage. Moreover, you learn how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.
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Information
Table of contents
- Contents v
- Preface xi
- Introduction xix
- 1 A practical framework for understanding KM 1
- 2 Document imaging and management: taming the paper tiger 23
- 3 Groupware: messaging and cooperation 41
- 4 Developing effective knowledge with both qualitative and quantitative research 59
- 5 Systems architecture: the preparation for KM 75
- 6 Data warehousing: the storage and access of distributed information 95
- 7 An integrated development model for KM 113
- 8 The role of directories in KM 135
- 9 The Internet as a mechanism to enhance content and extend access to corporate data resources 151
- 10 A case study: the power of managing knowledge in a worldwide enterprise 169
- 11 KM for competitive advantage: mining diverse sources for marketing intelligence 181
- 12 Building knowledge communities with webs of connections 201
- Appendix A: Case studies list 215
- Appendix B: Selected bibliography 217
- Appendix C: Glossary 221
- Contributors 227
- Index 235