eBook - ePub
Improving Service Quality in the Global Economy
Achieving High Performance in Public and Private Sectors, Second Edition
- 432 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Improving Service Quality in the Global Economy
Achieving High Performance in Public and Private Sectors, Second Edition
About this book
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Improving Service Quality in the Global Economy by Michael Milakovich,Harvey W. Blanch in PDF and/or ePUB format, as well as other popular books in Business & Government & Business. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover Page
- Halftitle Page
- Title Page
- Copyright Page
- Contents
- Preface
- Acknowledgments
- About the Author
- Chapter 1: Introduction: The Need for Improved Global Service Quality
- Chapter 2: Applying Total Quality Service Concepts to Public and Nonprofit Organizations
- Chapter 3: From Quality Control to Continuous Improvement
- Chapter 4: People Power: Total Quality Human Resources, Participation, Training, and Empowerment1
- Chapter 5: Monitoring Process, Costs, Quality, and Productivity
- Chapter 6: Rewarding Service Quality Improvement
- Chapter 7: Managing Performance in the Public Sector
- Chapter 8: Preserving the Future: Improving Quality in Education
- Chapter 9: Implementing Continuous Quality Healthcare Improvement
- Chapter 10: Leadership for Service Quality Improvement
- Appendix C
- Appendix A
- Appendix B
- Appendix D
- Appendix E
- Appendix F
- Appendix G
- Appendix H
- Index