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eBook - ePub
Measuring the Performance of Human Service Programs
About this book
Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measuresānumeric counts, standardized measures, level of functioning (LOF) scales, and client satisfactionāthis updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.
Features in This Edition
- Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material
- Utilizes the systems model as a conceptual frameworkā a common conceptual framework in social work and the human services
- Explains the different types of output (efficiency) performance measuresātime, episode, material
- Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations
- An Instructor?s Resource site offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter.
- Intended Audience
This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Measuring the Performance of Human Service Programs by Lawrence L. Martin,Peter M. Kettner in PDF and/or ePUB format, as well as other popular books in Social Sciences & Social Work. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover Page
- Title Page
- Copyright
- Contents
- Preface
- 1. Performance Accountability and Performance Measurement
- 2. Putting Performance Accountability and Performance Measurement in Perspective
- 3. Logic Models, Human Service Programs, and Performance Measurement
- 4. Output Performance Measures
- 5. Quality Performance Measures
- 6. Outcome Performance Measures
- 7. Numeric Counts
- 8. Standardized Measures
- 9. Level of Functioning (LOF) Scales
- 10. Client Satisfaction
- 11. Using Performance Measurement Information
- References
- Index
- About the Authors