High Performance Consulting Skills

Mark Thomas

• Publisher: Thorogood Publishing
• Year: 2003
• eBook ISBN: 9781854188533
• Edition: 0
• Topic: Business
• Index: Business

The concept of the 'internal consultant' is now gaining considerable ground as managers in support functions seek to redefine their role and effectiveness. The emphasis that it places on moving from a 'colleague' to a 'client' perspective within the business can bring major benefits to both adviser and organisation.this book provides...... a practical understanding of the skills required to become a high-performance internal consultant, whatever your own area of expertise. It will help you: Develop stronger, more productive working relationships with internal clientsSecure greater internal client commitment to initiatives and change projectsWork effectively in a less formal and hierarchical way on projects and initiativesMarket your services and build powerful internal networksEnhance your own worth and value to the organisationwho should read this book?All managers working in support functions, such as HR, audit, training, personnel and IT, as well as areas such as finance and marketing.

Table of contents

• Introduction
• Chapter One -From managing change to managing surprise?
• Chapter Two -The art of client management
• Chapter Three -Marketing internal consultancy
• Chapter Four -Managing initial client meetings
• Chapter Five -Understanding and definingthe client’s problem
• Chapter Six -Managing change
• Chapter Seven -Presenting client feedback
• Chapter Eight -Implementing, reviewing and exiting projects
• Chapter Nine -The internal consultant’s toolkit