
How Customers Buy…& Why They Don't
Mapping and Managing the Buying Journey DNA
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
In business, nothing happens until somebody buys something. And most businesses have a very good idea of why a prospective customer should buy their offering but lack critical knowledge about how their customers actually buy and are often blind to why they may not. As a result of extensive research, How Customers Buy…And Why They Don't offers a formula for understanding any Customer Buying Journey. The book provides the approach to developing a strategy and a sales and marketing approach to successfully navigate and positively impact that buying journey. Whether you are an executive, in management, an entrepreneur, an investor, a marketer, or a sales person, reading what Martyn has to say will radically change what you do and how successful you will be as a result.
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Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Contents
- Acknowledgments
- Prologue: A Revelation
- Chapter 1. From the Outside-In
- Chapter 2. Three Generations of Customer Creation
- Part 1: Mapping the Customer Buying Journey
- Part 2: Developing the Market Engagement Strategy
- Part 3: Managing the Customer Buying Journey
- Resources
- Notes