eBook - ePub

IT service management with FitSM Version 3

Name: IT service management with FitSM Version 3
Author: Anselm Rohrer,Dierk Soellner

A practical and lightweight framework for IT

Anselm Rohrer,

Dierk Soellner,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

IT service management with FitSM Version 3

A practical and lightweight framework for IT

Anselm Rohrer,

Dierk Soellner,

About this book

In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a 'practical and application-oriented path' to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important. The author's motto, drawn from FitSM, is "keep it simple", describing 'what' needs to be done, and focusing on 14 core processes - reducing the size and complexity of an ITSM adoption. As the authors stress, those requiring more can look to ITIL, COBIT or other extensive frameworks. For the authors, the strength of the FitSM approach lies in the focus on the 'requirements' to be met for a functioning IT service management system, supported by the 'maturity assessment' that provides a reference point for continual improvement. Continual improvement needs to be a core capability. Another point of attention is improving maturity "in small steps with small changes", with an emphasis on addressing the all-important 'People' factor. These small improvements are enabled by an easy-to-implement, simply structured approach, backed up by a role model, templates and implementation guides. The implementation guidance will appear in a separate Volume 2.This second book on FitSM might also interst you:{{widget type="Magento\CatalogWidget\Block\Product\ProductsList" template="Magento_CatalogWidget::product/widget/content/grid.phtml" anchor_text="" id_path="" show_pager="0" products_count="1" condition_option="sku" condition_option_value="978940181294C" type_name="Catalog Products List" conditions_encoded="^[`1`:^[`aggregator`:`all`,`new_child`:``,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`value`:`1`^],`1--1`:^[`operator`:`()`,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`sku`,`value`:`978940181294C`^]^]" sort_order="position_by_sku"}}

Frequently asked questions

Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.

At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.

Perlego offers two plans: Essential and Complete

Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.

Both plans are available with monthly, semester, or annual billing cycles.

We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.

Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.

Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.

Yes, you can access IT service management with FitSM Version 3 by Anselm Rohrer,Dierk Soellner in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.