
Healthcare Marketing: A Case Study Approach
- 239 pages
- English
- PDF
- Available on iOS & Android
Healthcare Marketing: A Case Study Approach
About this book
Experienced healthcare marketers know that the traditional four Ps of business marketingâproduct, price, placement, and promotionâdon't always translate into the world of healthcare marketing. In this practical guide, the authors address the importance of a different set of Psâphysicians, patients, payers, public, and the presence of politicsâfor building a solid foundation in healthcare marketing. The book focuses on the unique needs of marketing in healthcare, applying general marketing theory and concepts where appropriate and tapping into the day-to-day experiences of working healthcare marketing professionals. The four main parts of the book are introduced by comprehensive cases that will challenge readers to consider strategic marketing initiatives while teaching them the differences between marketing healthcare and marketing other products and services. Each chapter includes an additional case study that addresses relevant healthcare marketing concepts through real-world applications.
Topics addressed in this book include:
The history of healthcare marketing practices Physician, patient, and hospital interactions Alignment of strategic marketing efforts to the mission, vision, and values of an organization Ethics of healthcare marketing Stakeholders' roles in healthcare marketing Conflict management techniques The basics of a healthcare marketing plan
Instructor Resources: A test bank, PowerPoint slides, answers to the end-of-chapter discussion questions and exercises, and teaching notes on the case studies.
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Information
Table of contents
- Cover
- Brief Contents
- Detailed Contents
- Foreword
- Preface
- Acknowledgments
- Part I Foundations of Healthcare Marketing
- Chapter 1 The Healthcare Industry And Healthcare Marketing
- Chapter 2 The Growth Of Marketing Efforts In Healthcare
- Chapter 3 Strategy And Healthcare Marketing
- Chapter 4 Ethics And Healthcare Marketing
- Part II The Five P's Of Healthcare Marketing
- Chapter 5 Physicians
- Chapter 6 Patients
- Chapter 7 Payers
- Chapter 8 The Public
- Chapter 9 The Presence Of Politics
- Part III Interpersonal Skills For Healthcare Marketer
- Chapter 10 Communication
- Chapter 11 Conflict Management
- Chapter 12 Teamwork and Leadership
- Part IV Strategic Actions of the Healthcare Marketer
- Chapter 13 Budgeting Basics
- Chapter 14 Strategic Marketing
- Chapter 15 The Marketing Plan
- Glossary
- Index
- About the Authors