eBook - ePub
How to Deal with Difficult People
Fast, Effective Strategies for Handling Problem People
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.
From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.
Dealing with Difficult People shows you how to manage bullies, manipulators and complainers with practical techniques and real-life examples. Updated for today's workplaces, this sixth edition by Roy Lilley helps you defuse tension, stay professional and get the best out of even the toughest personalities.
Frequently asked questions
Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.
No, books cannot be downloaded as external files, such as PDFs, for use outside of Perlego. However, you can download books within the Perlego app for offline reading on mobile or tablet. Learn more here.
Perlego offers two plans: Essential and Complete
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access How to Deal with Difficult People by Roy Lilley in PDF and/or ePUB format, as well as other popular books in Personal Development & Business Skills. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- How to Deal with Difficult People
- The Creating Success Series
- Title Page
- Contents
- List of Figures
- Introduction
- 01 A short course in human relations
- 02 The seven classic difficult types
- 03 Dealing with bosses who drive you barmy
- 04 Colleagues to throttle
- 05 Staff to strangle
- 06 Massaging the egoist
- 07 Handling aggressive people without getting thumped on the nose
- 08 Putting a bomb under the lazy ones
- 09 Beating the bullies at their own game
- 10 Moaners, groaners and critics
- 11 Perfectionists can be a pain
- 12 Manipulating the manipulators
- 13 Shifting the stubborn
- 14 Morale, attitude and ‘How was it for you?’
- 15 Fault-finders and nit-pickers
- 16 Gossip
- 17 The customer is always right – really?
- 18 e-difficult@yourplace
- 19 Social networking
- 20 If things don’t change they will stay the same
- 21 Dealing with conflict
- 22 Making a success of virtual meetings
- 23 And, finally, finally…
- Copyright Page