How to Deal with Difficult People
Fast, Effective Strategies for Handling Problem People
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 6th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
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Information
Table of contents
- How to Deal with Difficult People
- The Creating Success Series
- Title Page
- Contents
- List of Figures
- Introduction
- 01 A short course in human relations
- 02 The seven classic difficult types
- 03 Dealing with bosses who drive you barmy
- 04 Colleagues to throttle
- 05 Staff to strangle
- 06 Massaging the egoist
- 07 Handling aggressive people without getting thumped on the nose
- 08 Putting a bomb under the lazy ones
- 09 Beating the bullies at their own game
- 10 Moaners, groaners and critics
- 11 Perfectionists can be a pain
- 12 Manipulating the manipulators
- 13 Shifting the stubborn
- 14 Morale, attitude and ‘How was it for you?’
- 15 Fault-finders and nit-pickers
- 16 Gossip
- 17 The customer is always right – really?
- 18 e-difficult@yourplace
- 19 Social networking
- 20 If things don’t change they will stay the same
- 21 Dealing with conflict
- 22 Making a success of virtual meetings
- 23 And, finally, finally…
- Copyright Page