Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: • Communicate mindfully • Interpret body language • Deal with gossip and harassment • Address workloads and management styles • Overcome conversation traps • Improve the patient experience • Work with frustrated families, angry physicians, and uncooperative colleagues
eBook - PDF
Critical Conversations in Healthcare, Third Edition
Scripts & Techniques for Effective Interprofessional & Patient Communication
- 308 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Critical Conversations in Healthcare, Third Edition
Scripts & Techniques for Effective Interprofessional & Patient Communication
About this book
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Table of contents
- Front Cover
- Back Cover
- Endorsements
- Title Page
- Copyright Page
- Dedication
- Acknowledgments
- About the Author
- About the Contributing Author
- Additional Book Resources
- Special Note to Readers
- Table of Contents
- Introduction
- Chapter 1: The Importance of Effective Communication in Healthcare
- Chapter 2: Body Language Exposed
- Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse
- Chapter 4: Mindful Conversations
- Chapter 5: Mind Over Matter
- Chapter 6: Impromptu Scripting, Phrasing, and Acronyms
- Chapter 7: Interprofessional Coaching Conversations
- Chapter 8: Improving Patient Experience
- Chapter 9: Fostering a Healthy Workplace Environment
- Chapter 10: Organizational Culture and Behavior
- Chapter 11: On Social Media
- Chapter 12: Conclusion
- Appendix A: Sample Rounding Template
- Appendix B: Develop Your Own AIDET Worksheet
- Index
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Yes, you can access Critical Conversations in Healthcare, Third Edition by Cheri Clancy in PDF and/or ePUB format, as well as other popular books in Medicine & Nursing. We have over 1.5 million books available in our catalogue for you to explore.