
- 273 pages
- English
- PDF
- Available on iOS & Android
Core Competencies of Civility in Nursing & Healthcare
About this book
Incivility and other workplace aggressions have a significant impact on the lives of healthcare professionals, faculty, and students, as well as the patients and families in their care. Incivility in academic and practice environments can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, and organizations. These behaviors can fracture relationships and result in life-threatening mistakes, preventable complications, harm, or even the death of a patient. In Core Competencies of Civility in Nursing & Healthcare, Cynthia Clark—a nurse-leader dedicated to organizational change and an unwavering advocate for civility and dignity for all—provides an abundance of practical solutions to create and sustain communities of civility, diversity, inclusion, and respect in academic and healthcare environments. Using a wealth of evidence-based interventions, hands-on tools, and scholarly resources, this book expands current thinking on the topic of civility to create and support healthy, productive work and learning environments for the benefit of all.
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Information
Table of contents
- Front Cover
- Inside Front Cover
- Back Cover
- Endorsements
- Title Page
- Copyright Page
- Dedication
- Acknowledgments
- About the Author
- Table of Contents
- Foreword From the Clinical World
- Foreword From the Academic World
- Introduction
- Chapter 1: What Is Civility, and Why Does It Matter?
- Chapter 2: The Detrimental Impact of Workplace Aggression
- Chapter 3: The Power and Imperative of Self-Awareness
- Chapter 4: Practicing the Fundamentals of Civility
- Chapter 5: Honing Communication Skills and Conflict Competence
- Chapter 6: The Power of Leadership, Visioning, and Finding Our WHY
- Chapter 7: Optimizing Self-Care and Professional Well-Being
- Chapter 8: Leadership Support and Raising Awareness for Organizational Change
- Chapter 9: Galvanizing a High-Performing Civility Team
- Chapter 10: Develop, Implement, and Evaluate a Data-Driven Action Plan
- Chapter 11: Securing Civility Into the Organizational Culture Through Policy Development
- Chapter 12: Celebrating Civility: A Powerful Engine to Uplift and Transform the Profession
- Index