Members, Methods, and Measures

Unlocking the Secrets of IT Leadership

Thomas E. Armstrong

• Publisher: CRC Press
• Year: 2025
• eBook ISBN: 9781040410264
• Topic: Computer Science
• Subtopic: Insurance
• Index: Computer Science

Stepping into an IT leadership role for the first time? Feeling overwhelmed by the transition from technical expert to people manager? You're not alone.

In Members, Methods, and Measures, Thomas E. Armstrong delivers the guide he wishes he had when he was thrust into management—without a roadmap, training, or support. Drawing on years of experience leading high-performing technology teams, Armstrong breaks down the challenges of IT leadership with real-world insights, practical frameworks, and battle-tested strategies.

This book is your crash course in mastering IT Management. Learn how to:

• Build and manage a high-impact IT team—from hiring and onboarding to retention and career development
• Navigate the shift from doer to leader—avoid the common pitfalls that derail new managers
• Set priorities, delegate effectively, and drive results without micromanaging or burning out
• Manage up, down, and across—communicate with executives, gain stakeholder buy-in, and earn your team's trust
• Measure what matters—ensure your team's work is recognized and valued by the business

Packed with actionable advice, real-world examples, and insights from industry leaders, Members, Methods, and Measures is the ultimate playbook for IT professionals making the leap to management. Whether stepping into leadership for the first time or looking to refine your skills, this book will equip you with the tools, confidence, and strategies to build a thriving, high-performing team.

Table of contents

• Cover Page
• Half Title page
• Series Page
• Title Page
• Copyright Page
• Dedication
• Contents
• Introduction: The awkward silence
• Part One Members
• Part Two Methods
• Part Three Measures
• Acknowledgments
• Index