Public Service Logic and Public Service Reform

State of the Art, New Perspectives, and Future Directions

Stephen P Osborne, Carmine Bianchi, Joanne Macfarlane

• Publisher: Routledge
• Year: 2025
• eBook ISBN: 9781040396339
• Topic: Business
• Subtopic: Business General
• Index: Business

This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. It draws upon and adapts the service management literature to present an understanding of public services as 'services', with significant implication both for public administration and management theory and research and for public policy and public service management practice. It shifts the focus away from a pre- occupation with the production of public services alone and rather explores the way in which they add value to both citizens and society – and what such 'value' may comprise. This edited volume challenges the product- dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery and will bring together the 'state of the art' in the development of PSL theory by leading researchers in the field.

It will be of interest to researchers and academics in the field of public management, as well as to students studying public management and administration around the world. It will also engage with thoughtful and critical practitioners.

Table of contents

• Cover
• Half-Title Page
• Series Page
• Title Page
• Copyright Page
• Table of Contents
• List of Figures
• List of Tables
• List of Contributors
• 1 Introduction – Public Service Logic: state of the art and evolution
• 2 Public Service Logic and determinants of value co-creation in healthcare
• 3 Demystifying resource integration in welfare service
• 4 Putting the ‘public’ in Public Service Logic: Towards a reconciliation of value creation and public sector values
• 5 Enhancing transition from a ‘value-in-exchange’ perspective to holistic and sustainable outcome-based views of community value creation: A dynamic performance management and governance learning-oriented approach
• 6 Identifying process interactions in Public Service Logic framework using co-production theory
• 7 Value co-destruction dynamics in public service innovation ecosystems
• 8 When service users say “no”: Exploring value failure from a PSE perspective
• 9 Advancing PSL theory: A PSL value proposition for disability service ecosystems that support people with intellectual disability, their families, and carers
• 10 Integrating collaborative governance with Public Service Logic
• 11 Ecosystems in public service logic literature
• 12 Public Service Logic (PSL) and its practices: Towards a new era for public services management?
• 13 Taking Public Service Logic into the digital environment: Co-designing public services in a virtual setting1
• 14 Service design for strategic orientation in PSL
• 15 An active and equal partner? Developing the understanding of the public service user as an actor in value co-creation
• 16 Dealing with unintended consequences of performance management in the public sector: Solutions from adopting “public service logic”
• 17 Accounting for value: Approaching performance management and accounting for public service organisations from a Public Service Logic perspective
• 18 What homelessness in Finland reveals about PSL approaches to problem-solving
• 19 Public Service Logic in Brazil: The case of the DiaTrans ambulatory
• 20 Understanding public service ecosystems in urban communities: An examination based on China’s experience1
• 21 Usefulness of Public Service Logic in policymaking process: From the perspective of integrated community care system and university management in Japan
• 22 Evolution of public service innovation networks in the public service ecosystem: Implications of PSL for South Asian liberal democracies
• Conclusions: Future directions for Public Service Logic theory and practice
• Index