eBook - ePub

IT service management with FitSM Version 3

Name: IT service management with FitSM Version 3
ISBN: 9789401812962

A practical implementation guide

Anselm Rohrer,

Dierk Soellner,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

IT service management with FitSM Version 3

A practical implementation guide

Anselm Rohrer,

Dierk Soellner,

About this book

#html-body [data-pb-style=MVHSSEM],#html-body [data-pb-style=VBEKL52]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll}In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a 'practical and application-oriented path' to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important. The author's motto, drawn from FitSM, is "keep it simple", describing 'what' needs to be done, and focusing on 14 core processes - reducing the size and complexity of an ITSM adoption. As the authors stress, those requiring more can look to ITIL, COBIT or other extensive frameworks. For the authors, the strength of the FitSM approach lies in the focus on the 'requirements' to be met for a functioning IT service management system, supported by the 'maturity assessment' that provides a reference point for continual improvement. Continual improvement needs to be a core capability. This second book on FitSM provides practical tips and advice on how to use FitSM for small and medium sized IT service providers and IT departments.This first book on FitSM might also interest you:{{widget type="Magento\CatalogWidget\Block\Product\ProductsList" template="Magento_CatalogWidget::product/widget/content/grid.phtml" anchor_text="" id_path="" show_pager="0" products_count="1" condition_option="sku" condition_option_value="978940181294C" type_name="Catalog Products List" conditions_encoded="^[`1`:^[`aggregator`:`all`,`new_child`:``,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`value`:`1`^],`1--1`:^[`operator`:`()`,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`sku`,`value`:`978940181294C`^]^]" sort_order="position_by_sku"}}

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Yes, you can access IT service management with FitSM Version 3 by Anselm Rohrer,Dierk Soellner in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.