Internal Communication in Times of Crisis
eBook - ePub

Internal Communication in Times of Crisis

How to secure employee trust, support and advocacy in crisis situations

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Internal Communication in Times of Crisis

How to secure employee trust, support and advocacy in crisis situations

About this book

How can senior leaders leverage internal communication to steer their organizations confidently through a crisis?

Internal Communication in Times of Crisis is a strategic, authoritative guide for executives and communication professionals responsible for reputation, resilience, and crisis recovery. Written by Alison Arnot, it provides practical tools for shaping and delivering informed, strategic internal communication that protects people and performance, and stabilizes and strengthens the organization when it matters most.

Drawing on data-led frameworks, strategic models and expert interviews, this book equips you to lead with clarity under pressure and deliver measurable impact in challenging times. You'll learn how to:

- Anticipate risks and design proactive crisis communication strategies
- Align messaging with human needs, leadership objectives and enterprise priorities
- Equip leaders and line managers to deliver consistent, informed communication
- Use data to measure impact, strengthen trust and capture ROI
- Build resilience through transparency and sustained employee engagement

Featuring real-world examples and insights, this book shows how effective internal communication is critical to enhancing reputation, resilience and recovery in the most challenging times.

Themes include: crisis communication, internal communication, crisis leadership, organizational resilience, strategic communication, employee engagement, internal crisis communication, data-led decision making

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Yes, you can access Internal Communication in Times of Crisis by Alison Arnot in PDF and/or ePUB format, as well as other popular books in Business & Business Communication. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Kogan Page
Year
2025
Print ISBN
9781398620599
eBook ISBN
9781398620582

Table of contents

  1. About the author
  2. Preface
  3. Acknowledgements
  4. List of contributors
  5. 1 Understand crisis
  6. 2 Recognize the role of internal crisis communication
  7. 3 Anticipate and plan for different types of crises
  8. 4 Understand your internal community
  9. 5 Define your strategy and agree approach
  10. 6 Craft your content
  11. 7 Select the right channels
  12. 8 Work with your leaders
  13. 9 Support your line managers
  14. 10 Listen to your people
  15. 11 Take care of yourself
  16. 12 Evaluate efforts and learn for next time
  17. Index