In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.
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Table of contents
- Contents
- Introduction
- Chapter 1: Service Is Personal: The Howard County Library System Customer Service Program
- Chapter 2: Technically Speaking: Technology Planning as the Backbone of Good Customer Service
- Chapter 3: The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind
- Chapter 4: STARS: Launching a Customer Service Model in Riverside County
- Chapter 5: The Collaborative Conversation: Connecting Libraries and Readers Using Web 2.0 Tools
- Chapter 6: Improving Customer Service by Utilizing an Existing Technology Innovatively
- Chapter 7: Service Delivery Chains as a Strategy for Improving Library Customer Service
- Chapter 8: The Buzz on Patron Service
- Chapter 9: Make Your Library Fantastic for Homeschoolers
- About the Editors and Contributors
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Yes, you can access Customer Service in Libraries by Charles Harmon,Michael Messina in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Library & Information Science. We have over one million books available in our catalogue for you to explore.