- English
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eBook - ePub
About this book
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
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Yes, you can access Performance Measurement by Harry P Hatry in PDF and/or ePUB format, as well as other popular books in Politics & International Relations & City Planning & Urban Development. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- List of Exhibits
- Preface
- Part I: Introduction
- Part II: The Performance Measurement Process
- Part III: Analysis and Use of Performance Information
- Part IV: Other Performance Measurement Issues
- Part V: Summary
- Appendix: Selected Readings
- About the Author